roblozFrequently Asked Questions

No. We at robloz allow one account per person per email address. If you attempt to create a second account, our system will detect the duplicate during KYC verification and may suspend both accounts pending review. Multiple accounts violate our terms of use and create compliance risk for us and you. If you have lost access to your original account, contact support with proof of identity and we will help you recover it. If you wish to close your account and open a new one with a different email, close the original first and wait at least seven days before registering again.

Opening a robloz account involves four main steps. First, you provide your email address, create a username, and set a strong password. We send you a verification link by email—click it within 24 hours. Second, you log in and upload identity documents (national ID, passport, or driver's license) plus a proof of address (utility bill, bank statement, or government document). This is our KYC verification process, which typically completes within one business day. Third, once KYC is approved, you choose a payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer (mobile banking, local payment, online payment, e-wallet)—and make your first deposit. Your balance updates immediately. Fourth, you can access all robloz games (football markets, live-dealer tables, slots, esports) right away. On your first withdrawal request, we conduct a final verification step to confirm your payment method matches your identity. After that, subsequent withdrawals process without additional verification delays.

Depositing via e-wallet, mobile banking, or local payment on robloz is straightforward. From your account dashboard, select "Deposit", choose your e-wallet provider, and enter the amount you wish to add. We generate a payment link or QR code; you scan it or tap the link, complete the transaction in your e-wallet app (using your PIN or biometric), and the funds arrive in your robloz balance instantly. No additional fees are charged by us, though your e-wallet provider may apply their own transfer fees. Your balance is then available for football betting (Liga 1, Piala AFF, Champions League), live-dealer games (blackjack, roulette, baccarat), slots (Aviator, Sweet Bonanza, Fortune Tiger), and esports markets (Mobile Legends, Free Fire). Withdrawals return to the same e-wallet account from which you deposited.

Yes. We at robloz accept direct bank transfers from online payment, e-wallet, mobile banking, and local payment. When you select "Bank Transfer" at deposit, we provide you with a virtual account number (a unique identifier linked to your robloz account). You transfer funds from your bank app or ATM to this virtual account number; the amount is credited to your robloz balance within a few minutes. Bank transfers via online payment, e-wallet, mobile banking, and local payment are processed without weekend delays, so a transfer initiated on Friday evening typically clears by Saturday morning. On withdrawal, funds return to your original bank account. Virtual account numbers do not expire—you can use the same number for future deposits. We do not charge a deposit fee, though your bank may apply a small transfer charge depending on your account type.

Our robloz platform offers four main game categories. Football markets cover domestic leagues (Liga 1) and international tournaments (Piala AFF, Champions League, Premier League, Piala Indonesia, Piala Asia). Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger, all streamed from multi-camera studios. Slot games feature titles such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Your robloz account balance funds all categories—you do not need separate wallets for football vs. slots vs. esports. You can switch between games at any time without logging out.

Our loyalty tier programme rewards active robloz players with points earned through deposits, gameplay across football, live-dealer, slots, and esports, and referrals. As you accumulate points, your tier advances—typically Bronze, Silver, Gold, and Platinum levels, each with escalating benefits. Higher tiers unlock perks such as reduced withdrawal fees, faster cashouts, exclusive game access, and special seasonal bonuses during events like Idul Fitri or Idul Adha. Points do not expire as long as your account remains active. You can view your current tier, points balance, and next-tier requirements from your account dashboard. The programme is subject to our terms, so consult the full loyalty policy in your account settings for precise tier thresholds and benefit details.

We at robloz collect your personal information (name, email, phone number, date of birth, address) and identity documents (ID scans) during account opening and KYC verification. This data is stored on our servers using standard encryption and access controls. We do not sell or share your data with third parties except where required by law (e.g. anti-money laundering regulations). Your transaction history, game activity, and account balance are synced across all devices you log into. You can request a full data export or account deletion by contacting support, subject to our legal retention obligations. For detailed privacy practices, review our privacy policy

To open a support ticket on robloz, log into your account and navigate to the Support or Help section (usually found in Account Settings or the main menu). Click "New Ticket" or "Contact Us" and describe your issue in detail—include relevant transaction IDs, game names, or payment methods if applicable. Assign a category (Account, Payment, Technical, Compliance) so your ticket routes to the correct team. We acknowledge most tickets within a few hours and provide a substantive response within one business day. For urgent account security issues (suspected unauthorized access or payment fraud), mark your ticket as urgent and our security team will escalate it. You can also check your ticket status from the dashboard. We respond exclusively via the ticket system; we do not offer phone support, but you can monitor your messages from your account dashboard at any time.